Live chat

Chat live to our advisers

If you have a question then chat to an Arriva adviser today!

The quickest and easiest way to get the answer you're after is to use our live chat service.

Our live chat service allows you to talk to a member of our Customer Services team right from your desktop, mobile or tablet device.

Our Customer Service team is here to help Monday to Friday between the hours of 08:00 am - 10:00 am, 12:00 pm - 1:00 pm and 4:30 pm - 5:30 pm

  • Do you want to know what time your bus is due to arrive?
  • Want up-to-date information on prices or service routes?
  • Have an urgent query that you would like answered as fast as possible?

If the answer is yes, then contact our Customer Services team using live chat.

How to use Arriva live chat

  • Click on the purple live chat button in the bottom right-hand corner of your screen and follow the instructions once the pop-up window has opened
  • Type in your query and one of our expert in-house Customer Services representatives will answer any questions you have
  • If you can't see the signpost, unfortunately that means there isn't anyone available to talk at that given point in time

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From listening to your feedback or responding to your enquiries as quickly as possible, we are here to help.

Get in touch today