Green Line Coronavirus Safer Travel

The most recent government advice for us all

Last updated 28th April 2021

As government guidance changes and local restrictions and advice come into effect, our increased service levels across our network will remain in place to keep you on the move. You can find full details of our Green Line services in our new Arriva UK Bus app which is free to download from the app store. Find out more here. You can also use our brand new journey planner on this page. Simply put in your location and destination and it will give you all the coaches available at the time chosen.

If you're a customer returning to travel with us, please read the information below before boarding to ensure you're following the safer travel guidelines. You can also find in-depth FAQs about Coronavirus and coach travel here.

Face coverings


What you need to know

Face coverings mandatory in shops, supermarkets, shopping centres and enclosed transport hubs

You can read the full guidance for England on the website here.

Key points in the article:

  • Face coverings are mandatory in enclosed public spaces including shops, supermarkets, shopping centres and transport hubs
  • The requirements mean face coverings must be worn in indoor train stations and terminals, airports, maritime ports, and indoor bus and coach stations, travel shops or terminals
  • The measures are an important step in reducing the spread of Coronavirus
  • Anyone who doesn’t abide by the regulations – and is not exempt under one of the categories set out in the regulations – could face a fine by the police of up to £200

From Monday 15th June 2020, the government has announced that face coverings are mandatory on public transport across England.

Green Line and Arriva Bus continues to work with the relevant government authorities around further guidance and we will continue to publish information as we receive it on our website and social media channels.

You can read the full news story published on here.

Key points in the article:

  • Bus, coach, train, tram, ferry and aircraft passengers must wear a face covering on their journey to help reduce the risk of transmission when social distancing is not always possible - with the government also working with the operators to ensure staff are provided with face coverings where appropriate
  • People should wash their hands or use hand sanitiser before putting their face covering on and after taking it off and it is important that people don’t touch their face covering when wearing it, where possible, to avoid hand to mask transmission of the virus
  • Anyone who doesn’t abide by the regulations – and is not exempt under one of the categories set out in the regulations – could face a fine by the police of up to £200

Who needs to wear a face covering and who is exempt?

Face coverings must be worn by all customers onboard our coaches unless they are exempt. This includes children under 11, people with breathing difficulties and those with a condition that might make it difficult to wear a face covering.

You will also find more information on face covering exemptions in our 'face coverings and social distancing' FAQ section here. Drivers have visors, masks and gloves to keep everyone safe and the seats closest to the driver have been taped off.

Face coverings - how to wear them properly and how to make your own

A face covering is a cloth covering that covers the wearer’s nose and mouth which can be made at home. You should not use medical grade PPE as this needs to be reserved for health and care workers. People should make or buy their own. However, someone wearing PPE would be compliant with the regulation. Homemade cloth face coverings can help reduce the risk of transmission in some circumstances. Face coverings are not intended to help the wearer, but to protect against inadvertent transmission of the disease to others if you have it asymptomatically. You can find out how to make one here.

The government has issued guidance notes on how to make and wear your own face covering that can be found here.

Who can travel?


Please don’t travel if you feel unwell, have a high temperature, a new and continuous cough or experience a loss, or change to, your sense of smell or taste.

Capacity on public transport remains limited  - the guidance from the government states that you can help control the virus and travel safely by:

  • Avoiding the busiest times and routes
  • Keeping your distance when you travel, where possible
  • Washing or sanitising your hands regularly
  • Please remember, it is the law that you must wear a face covering when travelling on a coach, bus, train, tram, plane, cable car, ferry, hovercraft or other vessel and when inside any transport hub which includes coach stations, interchanges or travel shops

How are your services affected by the government’s new Tier 1-3 monitoring system?

The UK government has issued graphics to explain the new Tier 1-3 monitoring systems now in place throughout England. To help you understand how this affects your area, please see the following PDFs for very high risk areas, high risk areas and medium risk areas. For more information, visit:

Social distancing onboard


Our social distancing onboard poster and our COVID-19 secure certificate help you understand social distancing onboard and our commitment to keeping you safe.

You can also view our COVID-19 risk assessment, outlining how our Green Line coach sites, fleets and services are COVID-19 secure. 

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