Welcome to our new website & Arriva UK Bus app!

We’ve made it easier than ever to connect with the people and places that matter to you, by updating our website and launching a new app. 

Now you can enjoy being able to:

  • Plan your journey and access your m-tickets all in one place. (At last, there’s now just one app instead of two!)
  • Find your way from A to B with better journey planning
  • Always know where your bus is with more accurate real-time information and live bus tracking
  • Have access to your full order history, so you can stay in control of your account
  • Know exactly how long your m-ticket is valid for with the handy ticket countdown on the app
  • Purchase tickets in fewer clicks! 

Find out how to purchase tickets and plan your journeys by watching our video:

Some things you need to know:

Please be aware that the old Arriva m-ticket app and Journey Planner app are no longer accessible. To buy tickets and plan your journeys, please download the new Arriva UK Bus app. 

We have also sent communications to all of our customers who have m-ticket app accounts with us. Please check the email accounts you have linked to your m-ticket account for more information about what you need to do.

There is also some information below:

Customers with longer duration tickets


(Longer duration tickets refer to Annual tickets, Academic Year tickets, Term tickets, 15 Weekly tickets, 3 Month tickets, 12 Weekly tickets, 30 Journey tickets, Child Summer Pass or 8 Weekly tickets)

Got a longer duration ticket in your m-ticket account? If you do, please check your emails (including your junk folder, just in case). Look out for an email that we sent you on the 25th August which has a unique activation link in it that will allow you to access your new account with us and access your tickets that are waiting for you on the new Arriva UK Bus app.

Customers with shorter duration tickets 


(Shorter duration tickets refer to Single tickets, Return tickets, Day tickets, 3 Day tickets, Weekly tickets, 4 Weekly tickets, 2 Weekly tickets and 10 Journey tickets) 

Shorter duration ticket holder? The old Arriva m-ticket app is no longer in use. To plan your journeys and buy tickets, please download the new Arriva UK Bus app. If you still had tickets on the old Arriva m-ticket app, please contact our Customer Services team. There are various ways to get in touch with us; to find out how, visit our Contact Us page here.

Customers with tickets that have been credited to them by Customer Services due to the COVID-19 pandemic 


We know that many of you have a number of tickets in your account that were credited to you by our Customer Services team as a result of the Covid-19 pandemic. We have added these tickets to the new Arriva UK Bus app for you. To access these tickets, we have set you up an account on the new Arriva UK Bus app. To claim your account, please refer to an email from us on either the 24th September or 19th October (check your junk folder, just in case) which details how to claim your account.

Customers without any tickets on the m-ticket app


No tickets in your account right now? No problem, simply download the new Arriva UK Bus app from the App Store or Google Play and get started right away!

Download Now

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